Refunds Within 30 Days
We strive to give you and your loved ones a rewarding experience. If for any reason you’re not thrilled with your Kindred Tales purchase: change your mind within 30 days and we refund your purchase in full, as long as no book has been printed. The 30 days run from the date of purchase, and the guarantee applies to every book type. Once a book has been submitted for printing it will be printed, and the purchase is no longer eligible for a refund.
Our Terms of Service describe this guarantee in full, including the limited cases where a refund may be declined.
Printed Books
Printed books cannot be returned or exchanged. We offer PDF proofs to give you a close approximation of what you can expect when receiving your printed book. It is the customer’s obligation to review all content for accuracy and quality before requesting a book be published.
By nature of publication, images and margins of a book cover can wrap around a given cover’s edges. Furthermore, the volume of pages in a given book is a close approximation and can influence both the binding width and inner margins of your final print publication.
This does not limit our quality guarantee: if your book arrives with a manufacturing defect or is damaged in transit, contact us within 30 days of delivery and we will make the order right, as described in our Terms of Service.
Exceptions: Artificial Intelligence
At time of refund, we will prorate any unused words or minutes remaining on your AI Biographer or Transcription balance.
How to Request a Refund
To request a refund, please contact us through our contact form at kindredtales.net/contact.